Customer Service Specialist

Experience : 2-3 years

QUALIFICATIONS:

A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry.

SKILLS:

Proficiency in MS Office

Responsible

Creative Thinking

Basic Knowledge of Google Sketch, Prezi & Canva

Communication skills (written & verbal)

Organisational skills-Systematic

Teamwork

Time management

Flexible & Adaptable

Eye for detail

Technical know-how concerning Light & Sound & Infrastructure

Knowledge of Food & Beverage

Negotiation skills

Leadership Skill & Delegation

Customer Service

Problem-Solving Skills

Multi-tasking abilities

JOB DESCRIPTION

Understanding the requirements and the details of each event.

Setting regular meeting rhythms with the team.

Providing solutions to the problems faced by the team.

Following systems and processes tightly.

Keeping a backup plan for vendors in crises.

Client Servicing

Brief from the client & his objective.

No follow-ups to be done by the client.

Assisting and eventually leading client meetings

Understanding client's needs and wants

Supervise elements with attention to financial and time constraints

Ensuring your team can complete all jobs within the stipulated time frame

Assist in building relationships with clients to procure new business

Assisting and eventually leading event budget plans within financial constraints

Promptly offer solutions to resolve problems

Create an experience full of ease and delight for yourself, the team, and the client.