Customer Service Specialist - Remote Work

Job Description:

We are looking for a driven and passionate Customer Service Specialist to join our team at Flipkart, a leading e-commerce company based in Kolkata, West Bengal. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and chat. This position is a full-time remote work opportunity at the Associate Level.

Responsibilities: - Handle customer inquiries and resolve issues promptly and professionally - Assist customers with product information, order status, delivery updates, and returns - Collaborate with other departments to ensure timely resolution of customer concerns - Provide feedback to the management team on customer trends and issues - Maintain accurate records of customer interactions and transactions - Act as a brand ambassador and uphold the company's reputation for outstanding customer service

Requirements: - Minimum of 2 years of experience in a customer service role - Strong communication and problem-solving skills - Proficiency in using customer service software and tools - Ability to work independently and prioritize tasks efficiently - Strategic planning skills to identify and address customer needs proactively

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Remote work flexibility

Working Environment: At Flipkart, we foster a culture that embraces change and responds resiliently to challenges. As a Customer Service Specialist, you will have the opportunity to grow and develop in a supportive and dynamic work environment.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Flipkart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.