Customer Service Specialist//SME// International BPO

Hiring for SME//Subject Matter Expert

Leading BPO in Bangalore

Any Tenured Customer Service Executive or SME can apply with International Voice Experience

Customer Service Process

International Voice Process

CTC UPTO 5LPA

Looking for Immediate Joiners//Max 15 Days Notice Period

Candidates willing to relocate can also apply

Role and Key Responsibilities:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Regularly impart effective coaching to team members, enabling consistent high performance delivery
• Identify performance related issues, develop an action plan for improvement and implement corrective action.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates.

Interested candidates can call at or mail cv at