Customer Service (Voice)

The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.

Experience – Freshers

Educational Qualification – Any Graduate or Under Graduate

Job Location - Candor Tech Space Sector 135, Noida

Shifts – Rotational with two Rotational offs

Job Responsibilities

• Ensure service delivered to our customers meets contractual
• high call volume within desired AHT target (90Secs)
• customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer
• attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• customers in a courteous, friendly, and professional manner using agreed upon procedures
• basic knowledge of client products and/or services
• in activities designed to improve customer satisfaction and business performance
• to customer inquiries by referring the knowledge base

ADDTIONAL DETAILS

5 Days working

2 Days off

Rotational Shift and Rotational Off

Job Location - Noida

Max salary upto - 26K + Incentives upto 8500

Interested candidates can share their CV at or can Walk-in to below address

World Tech Park, Tower A2, 11th floor Sector-30, Gurgaon

Days - Monday to Friday

Time - 11am to 3pm

*Do carry a copy of your updated CV