Customer Success Manager

Role and Responsibilities:

We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team! You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and fostering long-term customer success.

Key Responsibilities:

• Partner with new customers throughout the onboarding journey, ensuring a smooth and efficient setup.
• Deliver engaging product demonstrations and training sessions, tailoring them to each customer's specific needs and configurations.
• Proactively identify customer needs and challenges, offering solutions and best practices based on their environment and configuration.
• Be a trusted advisor, providing ongoing support and guidance to help customers maximize the value of our HR software.
• Collaborate with internal teams (e.g., product, engineering, support) to address customer inquiries and ensure seamless resolution.
• Track key customer success metrics and identify opportunities for improvement in the onboarding and customer success processes.
• Develop and maintain strong relationships with customers, fostering open communication and building long-term partnerships.

Experience and Requirements

Required Experience and Skills:

• 6-8years of experience in customer success, onboarding, or a related field.
• Proven experience working with SaaS tools (HR technology solutions is a plus)
• Preferred - Deep understanding of the employee lifecycle and HR-related domains (e.g., talent management, performance management).
• Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
• Strong analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
• A passion for customer success and a dedication to building strong relationships.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficiency in relevant customer success tools (e.g., CRM, project management) is a plus.

Good to have skills:

• Experience with API integrations and data migration.
• Experience creating and delivering customer-facing documentation (e.g.,knowledge base articles,user guides).

What We Offer:

• Opportunity to make a real impact on our customers' success.
• Work in a dynamic and fast-paced environment with a talented team.
• Continuous learning and development opportunities.