Customer Support Associate

Responsibilities:

1. Validate the sequence of images and individual video clips on test data
2. Regularly monitor the AI dashboard to oversee realtime alerts notifications and insights generated by our systems. Identify any anomalies deviations or potential issues within the data and take immediate action as necessary.
3. Maintain effective communication with the team leads to keep them informed about ongoing tasks challenges and notable observations. Promptly report any technical issues concerns or patterns that require attention to ensure swift resolution.

Requirements:

1. Prior experience in customer support data analysis or a related field is preferred.
2. Comfortable working with image data dashboards and software tools.
3. Good verbal and written communication skills to effectively interact with internal teams.
4. Strong analytical and problemsolving skills to identify issues troubleshoot and provide solutions.
5. Meticulous attention to detail to accurately reconstruct image sequences and identify anomalies.
6. Ability to collaborate within a teamoriented environment sharing insights and contributing to collective success.

Location : Delhi

Timings: 4pm 1am IST

Working days: 6 days (with a rotational week off)

How we work:

1. We use Microsoft Teams for daily communication conduct daily standups and team meetings over Teams.
2. We value open discussion ownership and a founder mindset.
3. We prioritize design amazing UI/UX documentation todo lists and databased decisionmaking.
4. We encourage team bonding through biweekly town halls destressing sessions with a certified healer and fun company retreats twice a year.
5. We offer a 100% remote workplace model health insurance top performers eligible for attractive equity options mental health consultations companysponsored upskilling courses growth hours the chance to give back with 40 hours for community causes and access to a financial advisor.
6. Wobot is an Equal Opportunity Employer.