Customer Support Engineer

Interact with clients via phone email or chats and provide concise written/verbal

instructions.

Install and configure computer applications. Monitor and maintain computer

networks.

Configure operating systems resolve issues related to the network.

Diagnose troubleshoot and resolve issues using customer input.

Learn on HP Portal regarding the emerging technologies and Work with that.

Act as the first point of contact for clients with issues concerning their Desktop

Plotter Printer Scanner and other computer equipment.

Keep track of system issues and adhere to the agreed timeline until an issue is

resolved.

Maintain procedural documents and reports.

Follow standard procedures to resolve issues by connecting them to relevant

internal departments.

Provide prompt accurate feedback to customers.

Ensure proper documentation of all issues.

Follow up with clients ensuring their computer systems are functioning properly

after troubleshooting.

Prepare prompt accurate reports. Document technical knowledge in the knowledge

database.

Train people on how to use different systems.

Help companies deploy new software or hardware systems

Requirements

Proven work experience as a Technical Support Engineer Desktop Support Engineer

IT Help Desk Technician or similar role

Handson experience with Windows/Linux/Mac OS environments

Good understanding of computer systems and other tech products

Ability to diagnose and troubleshoot basic technical issues

Excellent problemsolving and communication skills

Ability to provide stepbystep technical help both written and verbal

BS/Diploma degree in Information Technology Computer Science or relevant field