Customer Support Officer - Remote Work

Job Description:

Khatabook is seeking a motivated and resilient Customer Support Officer to join our team in a remote work position. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone calls, emails, and online chat. You will be the main point of contact for customers who have inquiries, issues, or feedback about our products and services.

Responsibilities: 1. Responding to customer inquiries in a timely and professional manner 2. Resolving customer issues and concerns effectively and efficiently 3. Providing technical support and troubleshooting assistance for customers using our software 4. Educating customers on how to use our products and services effectively 5. Documenting customer interactions and maintaining accurate records of all customer communication 6. Collaborating with the product development team to provide feedback on customer needs and preferences 7. Conducting research to find solutions to complex customer inquiries 8. Working closely with other members of the customer support team to ensure a seamless customer experience

Requirements: 1. 1 year of experience in a customer support role 2. Strong communication skills and the ability to empathize with customers 3. Excellent teamwork and collaboration skills 4. Ability to research and find solutions to customer inquiries 5. Resilient and able to work well under pressure 6. Motivated and eager to learn and grow in a fast-paced environment 7. Bachelor's degree in a related field preferred

Benefits: 1. Paid Time Off (PTO) 2. Paid sick leave 3. Company equipment provided for remote work

Working Environment: At Khatabook, you will be part of a team that leads the industry through cutting-edge ideas and solutions. We value innovation, collaboration, and a passion for delivering the best possible experience for our customers.

Equal Opportunity Statement: Khatabook is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Khatabook complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.