Customer Support Officer - Remote Work

Job Description:

Hilton is seeking a dedicated Customer Support Officer to join our team on a full-time basis. This position will be remote, allowing the successful candidate to work from their home in Delhi, India. As an Associate Level role, we require a minimum of 3 years of relevant experience in customer support or a related field.

Responsibilities: - Provide top-notch customer support via phone, email, and chat services - Resolve customer inquiries and issues in a timely and efficient manner - Utilize CRM systems to document customer interactions and follow up on any outstanding matters - Collaborate with other team members to ensure a seamless customer experience - Identify trends in customer feedback and work with the team to implement solutions - Meet and exceed customer satisfaction goals and metrics set by the company

Requirements: - Independent and reliable work ethic - Strong planning and negotiation skills - Excellent written and verbal communication skills - Experience working in a fast-paced customer support environment - Ability to work under pressure and multitask effectively - Proficiency with CRM software and Microsoft Office suite

Benefits: - Vision insurance - Relocation allowance for eligible candidates - Company equipment provided for remote work

Working Environment: At Hilton, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think creatively and take ownership of their work. Our team values collaboration, innovation, and a customer-centric approach to problem-solving.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage individuals from all backgrounds to apply for this position.

Deadline to apply: July 1, 2024

If you meet the requirements and are passionate about delivering excellent customer support, we encourage you to apply for this exciting opportunity with Hilton.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.