Customer Support Supervisor

Job Details

Job Type : Full Time

Role : Experienced

Min Salary : 20 Lakh

Max Salary : 34 Lakh

Experience : 5 to 10 Yrs

Locality : Bangalore

Eligibility : Masters / Post Graduation

Company : Retail Company

Category : Retail

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role located in Bengaluru for a Customer Support Supervisor. The Customer Support Supervisor will be responsible for supervising a team of customer support representatives and ensuring the smooth day-to-day operations of the customer support department. They will handle customer complaints, monitor customer satisfaction, analyze support metrics, and communicate with customers and internal teams.

• Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.
• Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.
• Create business impact with CX resulting in positive WOM & family repeat
• Design and develop the employee recognition program for bringing CX alive in the regions.
• Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listening
• Deep dive & creation of systems & process to eradicate the concern.
• Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.

Qualifications

• Supervisory Skills, Customer Support, and Analytical Skills
• Excellent communication and interpersonal skills
• Strong customer satisfaction focus
• Ability to handle and resolve customer complaints
• Experience in a customer support role
• Strong problem-solving and decision-making abilities
• Proficiency in relevant computer applications
• Experience in the recruitment or HR industry is a plus
• Bachelor's degree in a relevant field

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We assist job seekers with the best opportunities and employers with the best talent from all over the world. With more than 10,000+ recruiters from various sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal, we help them recruit great emerging talents.

> For a seamless job search experience,

> Visit:

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!