Customer Support Supervisor

The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff . Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation

• Manages and trains customer service managers.
• Hires and onboards new customer service managers.
• Creates customer service processes and procedures.
• Evaluates phone, email, and chat conversations.
• Investigates customer service issues as needed.
• Conducts customer surveys and focus groups.
• Completes customer service analytics reports.
• Makes data-driven recommendations.
• Uses popular customer service software.
• Monitors daily customer service team output.