Customer Technical Support

Warm greetings from Movate (Formerly known as CSS Corp) !!!

Job Opportunity for Customer Support - Chennai (Ambattur)

Position : Customer Support

Experience : 1 to 5 Years

Job Location : Chennai

Shift : Night Shift

Notice Period : Immediate only preferred

Roles & Responsibilities:

• Manage inbound and outbound contacts in a timely manner.
• Excellent written and verbal communication skills in languages in-scope
• Well versed with customer handling skills.
• Follow communication “scripts” when handling different topics.
• Basic understanding of tools/platform used for Robotics process automation and workflow automation.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in UiPath owned CRM Database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements and skills

• Minimum 12 months of experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Fluent in the respective language.
• Familiarity with CRM systems (Salesforce) and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Minimal bachelor’s degree of education with background of engineering, Technology, and computer science.
• Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL.

Interested, please share your resume with

About us:

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.'