Etech - Customer Service Role

What We Offer : - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP What You'll Be Doing : - Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues. - Handle all issues with diplomacy, tact, and respect. - Provide quality service to clients through thorough knowledge of products and services. - Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions. - Enter data into computer database system. - Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems. - Build strong relationships with Team Leader, and team members. What We Expect You To Have : - Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals. - Proficient in Customer service. - Knowledge of record management procedures & processes (is a plus) - Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing. - Effective analytical, problem-solving, and decision-making skills - Effective organizational skills - Ability to access and research multiple sources of data. - Must pass pre-hire exam with 90% or higher. - Ability to multitask and work under pressure. - Strong attention to detail and critical thinking skills - Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. - Must be able to work in a team oriented, high demand and fast paced environment. - Clear and effective communication skills in English. (ref:updazz.com)