Event Client Service Manager

Job Description:

The Client Services Manager will be responsible for building and maintaining strong relationships with our existing clients, ensuring their needs are met and expectations exceeded.

Responsibilities:

Note: Only from Event Management company

• Develop and nurture relationships with existing clients, serving as their primary point of contact for all event-related inquiries and requests.
• Manage existing client accounts, proactively engaging with clients to understand their event objectives, preferences, and feedback, ensuring prime delivery.
• Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.
• Regularly interact with clients through telephone calls, email communications, or face-to-face meetings.
• Respond to client inquiries in a timely and professional manner.
• Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities.
• Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities.
• Manage all pre- and post-event operations and pre-post P&Ls to ensure outstanding and unforgettable events are delivered.

Major Skills:

• Leadership Skills.
• Excellent presentation skills.
• Excellent communication, both written and verbal.
• Good listening skills.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Team collaboration.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
• Proven 4 years’ experience in Client Service, preferably within the events industry.
• Strong interpersonal skills.
• Strategic thinking and problem-solving skills, with a proactive approach to client service.
• Availability to work flexible hours, including evenings and weekends, as needed.
• Willingness to travel for client meetings and events.