Executive - Corporate Customer Services - Food & Beverage

We're Hiring Client Services Executive for Food & Beverage Company @ Mulund Job Description We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of the team. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Possessing excellent product knowledge to enhance customer support. - Maintaining a pleasant working environment for your team. Requirements: - A bachelor's degree in administration or a related field. - A minimum of 2 years experience. - Excellent interpersonal and written and oral communication skills. - Ability to lead a team. - Computer skills. (ref:updazz.com)