Executive - Customer Care

Hiring for the position of Customer Care executive. About the company : It is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Specialist. As a Fresher, you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and support services. Job Role : - Respond to Customer inquiries via various channels, including email, live chat, and over the phone. - Assist customers with DTO return product inquiries, product information, and general inquiries. - Process and manage customer orders, including order entry, tracking, and cancellation if necessary. - Collaborate with other departments to ensure timely order fulfillment and delivery. - Address and resolve issues related to order discrepancies, returns, and exchanges. - Investigate and resolve customer complaints, concerns, and feedback promptly. - Work closely with relevant departments to address product defects, shipping issues, and other customer concerns. - Escalate complex issues to higher management when necessary. - Stay updated on product features, specifications, and availability Qualification : - Ability to handle challenging customer situations with empathy and professionalism. - Detail-oriented and proficient in order processing systems. - Familiarity with e-commerce platforms and website navigation. - Basic understanding of product features and specifications. - Availability to work flexible hours, as required. (ref:updazz.com)