Executive - Customer Service Operations - Outbound Travel

- Customer Requirements : Manage and fulfill customer requirements including hotel bookings, transportation, and other land arrangements. - Supplier Relations : Develop and maintain strong relationships with local suppliers to ensure high-quality service and competitive rates. - Coordination : Coordinate with travel agents and customers to confirm bookings and resolve any issues promptly. - Itinerary Planning : Assist in planning and organizing travel itineraries based on customer preferences and requirements. - Customer Service : Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. - Documentation : Handle all necessary documentation related to travel bookings and arrangements. - Quality Control : Ensure all travel services meet the company's standards and customer expectations. - Reporting : Provide regular updates and reports on booking status, customer feedback, and operational issues to management. Requirements : - Experience : Proven experience in travel operations, particularly in managing hotel bookings and land arrangements for outbound travel. - Supplier Network : Strong existing relationships with local suppliers in the travel industry. - Organizational Skills: Excellent organizational and multitasking skills to manage multiple bookings and arrangements simultaneously. - Communication : Strong verbal and written communication skills. - Customer Service : Exceptional customer service skills with a proactive approach to resolving issues. - Attention to Detail : High attention to detail to ensure accuracy in bookings and arrangements. (ref:updazz.com)