Grid Edge Solutions Service Expert

Job Description

Business Information: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest engineering hub. The India Operations Centre is a key aspect of the Power Grids business Power Up transformation program. The INOPC team at Chennai supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Power Grid business. To date, the team has executed engineering and commissioning for projects in more than 80 countries. Mission Statement: Act as  Service business  expert to provide a product /system level support to Asset , installed base management , and Remote monitoring of all Projects support people ac of all e-mesh  Platform products , able to have a deep technical /analytical understanding of the Grid edge solution Systems with Advanced analytical information,  ensure consistent approach and application of tools to drive cost efficiency, focusing on building installed base knowledge, greater penetration and creating added value to the customer. Your Responsibilities: Ensure Proper to company service guidelines Warranty claims and track it. Troubleshoot and Level 1 & 2 support for all project product related issues assist L3 as needed. Responsible to collect all the necessary data (logs, screenshots, data) and share with the upper-level support line. Making sure the system is running, and the data is being captured and reports are being generated for our customers. Coordinates with Global Service management and Global Product Management to define activities, guidelines, and roll out plan of service products and templates. Supports business of service-related databases and extraction of data services such as aggregated value. Maintains compliance with health, safety and environmental regulations while monitoring and reporting progress and results. Assesses risks and safety hazards and implements plans to ensure people and equipment safety. Potentially guides, motivates and trains other team members and local Service specialists. Trains users in the effective utilization of tools and knowledge of the installed base database and proactively resolves issues and proactively facilitates the update process. Monitors and reports of KPIs related to SLAs on a global level. Reports status / progress of implementation and share lessons learned to relevant stakeholders. Foster pro-activeness, creativeness and sense of urgency among colleagues. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor’s degree or master’s Degree in an engineering discipline or physics with solid background in automation and IT. 8 or more years of experience in Service /Operations /customer support roles Experience in Process Improvements processes and/or Project Management. Proven track record of working cross-functionally.