Head of IT Security Services Operations and Support

About ZEISS:

Founded in 1846 in Jena, ZEISS Group is headquartered in Oberkochen, Germany and is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities.

ZEISS in India -

Key Responsibility:

• Foster Team Productivity: Take responsibility for enhancing the productivity of your team. Demonstrate a genuine concern for the well-being and performance of your team and teams around you
• IT Service operations and Management Expertise: As manager, you will combine your technical proficiency with effective management. Lead the pursuit of technical excellence while fostering the professional growth of your team members
• Collaborate with engineers, service owners and senior leadership to turn our vision into a tangible roadmap.
• Enhance Lean and Agile Practices: Advocate for our organizational values and leadership principles to foster lean and agile practices, refine processes, and boost productivity
• Hold regular 1:1s, feedback, and growth conversations to plan and support career development, including coaching and mentoring.
• Co-create a collaborative and inclusive culture in line with our company values.

Who you are:

• Have working experience building and further developing team of technical people.
• Have experience and understanding of L2/L3 Operations management.
• Have working experience in operational technology harmonization.
• Have technical understanding in IT Security technologies such as Active Directory, PKI, Trellix/Defender, EntraID
• Have end user experience focused mindset.
• Ability to lead, develop and inspire people
• Knowledge of technological trends to build strategy
• Deep understanding of large-scale corporate operations
• Outstanding communication, interpersonal and leadership skills
• Excellent communication skills in English