International Customer Care

Overview:

The International Customer Care position is a vital role within our organization responsible for providing exceptional customer service to our international clientele. This role plays a crucial part in maintaining positive relationships with our global customer base and ensuring their satisfaction with our products and services.

Key Responsibilities:

• Handle inbound and outbound international customer inquiries via phone email and chat
• Assist customers in placing orders tracking shipments and resolving product or service issues
• Provide support and information on product features pricing and availability
• Address billing and paymentrelated queries and concerns
• Ensure timely and accurate resolution of customer complaints and escalations
• Collaborate with other teams to troubleshoot and resolve technical and logistical issues
• Document customer interactions and maintain accurate records of communication
• Identify opportunities for process improvements to enhance customer experience
• Stay updated on product knowledge company policies and industry regulations
• Adhere to established service levels and performance metrics
• Contribute to a positive and professional work environment
• Assist with language translation and interpretation when necessary
• Participate in crossfunctional training and knowledge sharing
• Adapt to varying cultural norms and practices when interacting with international customers
• Support marketing initiatives and promotions aimed at international markets

Required Qualifications:

• Bachelors degree in a relevant field or equivalent work experience
• Proven experience in international customer service or similar role
• Fluency in at least two languages including English
• Strong communication and interpersonal skills
• Ability to empathize with and understand diverse cultural perspectives
• Excellent problemsolving and conflict resolution abilities
• Knowledge of international shipping customs and export regulations
• Proficiency in CRM software and other customer support tools
• Attention to detail and accuracy in data entry and order processing
• Ability to work flexible hours and accommodate different time zones
• Familiarity with international market trends and customer behavior
• Capability to work well under pressure and handle demanding customer situations
• Adherence to confidentiality and privacy guidelines
• Experience handling highvolume customer interactions
• Certification in language interpretation or translation (desired)

marketing support,customer service,customer care,issue resolution,cultural sensitivity,billing and payment queries,language translation,product knowledge,record keeping,complaint resolution,troubleshooting,cross-functional training,international customer service,cultural adaptation,process improvement,adherence to service levels,inbound and outbound customer inquiries,order placement,communication,shipment tracking,multilingual