IT Service Management

Celanese is a global leader in chemistry, producing specialty material  solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs approximately 12,400 employees worldwide with 2023 net sales of $10.9 billion.

• End-to-End ownership of ITIL process and ServiceNow Products (complexity and number of Products vary)
• Process efficiency analysis
• Explore and introduce new modules/processes/features
• Coordinate ServiceNow development activities
• Product owner/SPOC towards IT for enhancements in responsible service area
• Communicate and train the stakeholders on processes
• Support the maintenance of process documentations
• Drive Continual Service Improvement plans
• Contribute to the productive efficiency of owned services
• Participate in ServiceNow Upgrades
• Advocate ServiceNow platform and standard ITIL processes in IT
• Manage dashboards
• Coding, development and solution building

• Experience in administrating Service Now ITOM workflow
• Experience in ServiceNow ITOM coding and development
• Successful delivery against commitments and deadlines
• High adherence to processes
• Result-oriented focus
• Understanding of the ITIL concept
• Analytical mindset