Manager - Customer Success - Freight Management Platform

Role & Responsibilities : - Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential. - Build and establish exceptional relations with top manufacturing multi-billion dollar brands. - Help streamline and improve logistics needs across various industry verticals. - Brainstorm with product & tech teams to continuously improve product offerings. - As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients. - Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. - Ensure expectations are being met and the client sees ROI on their investment. - Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers. - Ensure optimal financial health of the account. Review Criteria : - Strong Customer Success Manager profile - Mandatory (Experience 1) - Must have 2+ YOE in Customer Success role in Product-based Company (Don't want Customer Support or Service) - Mandatory (Experience 2) - Must have Experience in Customer Service for Manufacturing, Logistics or Transportation Industry - Mandatory (Experience 3) - Must have experience in working for South India region - Mandatory (Company) - Good Product Or B2B SAAS Company - Mandatory (CV) - Must be well drafted and presented. Should have strong written communication (ref:updazz.com)