Phone Banking Officers

WE ARE HIRING PHONE BANKING OFFICER, in INDUSIND BANK CTC | 2.80 lpa upto 4lpa

Job Role: · Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Languages Required: ENGLISH + HINDI (compulsory). Education: Graduates (Any stream) Salary bracket: Fresher's – INR 2.80 + Performance Bonus Experienced: Max upto 4.00 LPA +Performance bonus Candidates who are interested in Operation role don't apply

Company: INDUSIND BANK

Location: Chennai

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khadeerunisa

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