Process Developer- Customer Service

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

• Responsible to respond to email /phone queries related to disputed invoice

• Research and analyze the disputes/deductions in ERP

• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

• Find opportunities and recommend solutions for process and automation improvements

• Daily reporting of individual portfolios to track and monitor the past dues

• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

• You are a phenomenal teammate to process any adhoc request in a timely manner.

• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly

• Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

• Graduation in any stream

• Your are excellent in interpersonal skills

• You have Meaningful work experience

Preferred Qualifications

• Prior collections management experience shall be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.