Call Center Assistant

Job Description:

As a Call Center Assistant at Hilton in Delhi, India, you will be responsible for providing exceptional customer service to guests and assisting with inquiries and requests over the phone. This entry-level position requires individuals who are reliable, motivated, and possess strong communication skills.

Responsibilities: - Answer incoming calls and assist guests with inquiries and requests - Provide information about hotel amenities, services, and promotions - Process reservations and cancellations accurately and efficiently - Resolve guest complaints and issues in a professional and timely manner - Maintain a high level of customer satisfaction by exceeding guest expectations - Collaborate with team members to ensure a seamless guest experience - Adhere to company policies and procedures at all times - Keep accurate records of all interactions with guests

Requirements: - High school diploma or equivalent - Excellent verbal and written communication skills - Strong customer service skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and reservation systems - Persuasion and planning skills - Willingness to work flexible hours, including nights and weekends - No previous experience required

Benefits: - Travel opportunities within the Hilton network - Visa sponsorship for eligible candidates - Free accommodation during training and travel assignments - Career growth opportunities within the company - Competitive salary and benefits package

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We strive to provide a fair and inclusive recruitment process for all candidates.

If you are looking to kickstart your career in the hospitality industry and enjoy providing exceptional customer service, apply now to join our dynamic team at Hilton in Delhi as a Call Center Assistant. The deadline to apply is May 31, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.