Chat Support Officer

Job Description:

Razorpay is seeking a Chat Support Officer to join our team in Kolkata, West Bengal. As a Chat Support Officer, you will be responsible for providing excellent customer service and support through our chat platform. You will be the first point of contact for customers, addressing their queries, issues, and concerns in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and provide accurate information about our products and services - Resolve customer issues and complaints in a timely and efficient manner - Collaborate with other team members to provide a seamless customer service experience - Proactively identify and escalate any issues that may impact customer satisfaction - Maintain a positive and professional attitude at all times - Meet and exceed performance metrics and targets - Stay up-to-date on product knowledge and industry trends

Requirements: - 3 years of experience in a customer service or support role - Energetic and reliable personality traits - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Strategic planning and problem-solving skills - Planning and organization skills - Proficiency in using chat support platforms and CRM systems

Benefits: - Paid Time Off (PTO) - Company transportation - Paid sick leave

Working Environment: At Razorpay, we cultivate a sense of ownership and responsibility at every level. We believe in fostering a collaborative and inclusive work culture where every team member is valued and supported.

Equal Opportunity Statement: Razorpay is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-11

Don't miss this opportunity to join a dynamic team and make a difference in the world of customer support at Razorpay. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.