Chat Support Specialist

Job Description:

Ola Electric is seeking a motivated and hardworking Chat Support Specialist to join our team in Kolkata, West Bengal, IN. This entry-level position will be responsible for providing exceptional customer service through chat support to our clients and customers. As a Chat Support Specialist, you will be the first point of contact for resolving customer inquiries and issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and issues through chat support in a prompt and professional manner - Provide accurate information and solutions to customers regarding products and services - Troubleshoot technical issues and escalate complex problems to the appropriate channels - Maintain a positive and helpful attitude when assisting customers - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions - Identify and report trends in customer inquiries to improve overall service

Requirements: - Strong communication skills and customer service orientation - Ability to multitask and prioritize tasks effectively - Proficiency in using chat support platforms and basic technical skills - Motivated and hardworking individual with a positive attitude - Ability to think innovatively and solve problems creatively - Strong people management skills to handle customer interactions effectively - No prior experience required - training will be provided

Benefits: - Company equipment provided for work - Disability insurance coverage - Medical coverage for all employees

Working Environment: At Ola Electric, we empower our employees to take ownership of their work and make impactful decisions. We cultivate a culture of collaboration and support to ensure the success of all team members.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Ola Electric is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.