Client Relations Assistant - Work from home

Job Description:

BigBasket is seeking a Client Relations Assistant to join our team remotely from Kolkata, West Bengal, IN. As a Client Relations Assistant, you will be responsible for maintaining and enhancing relationships with our clients to ensure their satisfaction and loyalty to our company.

Responsibilities: - Communicate with clients through various channels such as phone calls, emails, and video conferences to address their inquiries and concerns - Keep accurate records of client interactions and transactions - Collaborate with other departments to ensure seamless client experience - Identify opportunities to upsell or cross-sell products or services to clients - Develop and implement strategies to improve client retention and satisfaction - Provide feedback to the sales and marketing teams to improve client engagement - Stay up-to-date on industry trends and competitor activities to maintain a competitive edge - Adhere to company policies and procedures to ensure compliance with regulations

Requirements: - 4 years of experience in client relations or a related field - Adaptable and confident personality traits - Strong strategic planning and time management skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficient in MS Office and CRM software - Bachelor's degree in Business Administration or a relevant field

Benefits: - Joining Bonus - Disability insurance - Relocation allowance

Working Environment: At BigBasket, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to finding creative solutions to challenges and fostering a culture of continuous improvement.

Equal Opportunity Statement: BigBasket is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.