Client Relations Assistant - Work from home

Job Description:

As a Client Relations Assistant at Quikr, you will be responsible for maintaining and building relationships with clients to ensure their satisfaction and loyalty. You will be the primary point of contact for clients, addressing their inquiries, resolving any issues, and managing their accounts. Additionally, you will work closely with the sales team to identify opportunities for upselling and cross-selling.

Responsibilities: - Communicate with clients via phone, email, and chat to address their needs and concerns - Manage client accounts and ensure all information is accurate and up-to-date - Collaborate with the sales team to identify opportunities for growth within existing client accounts - Monitor client satisfaction and proactively address any issues to ensure retention - Provide regular reports and analysis to management on client interactions, trends, and opportunities - Stay up-to-date on industry trends and competitor activities to better serve clients

Requirements: - Minimum of 2 years of experience in client relations or a related field - Resourceful and driven individual with a passion for providing excellent customer service - Strong analytical skills and a proactive approach to problem-solving - Ability to work independently and manage time effectively in a remote work environment - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid sick leave - Joining Bonus - Vision insurance

Working Environment: At Quikr, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all team members are valued and empowered to succeed.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Quikr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, sexual orientation, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.