Client Service Manager

Job Description:

Xiaomi India is looking for a dynamic and experienced Client Service Manager to join our team in Mumbai, Maharashtra. As a Mid-to-Senior level professional with at least 7 years of experience in client servicing, you will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and loyalty to our brand.

Responsibilities: - Serve as the main point of contact for key clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Develop and implement strategies to enhance client satisfaction and retention - Collaborate with internal teams to ensure delivery of services meet client expectations - Monitor client accounts and proactively identify opportunities to upsell additional services or products - Analyze client feedback and identify areas for improvement in our services - Prepare regular reports on client account status, performance, and opportunities for growth - Lead client meetings and presentations to discuss performance metrics and action plans - Stay updated on industry trends and competitors to provide strategic recommendations to clients

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record in client servicing and account management, with at least 7 years of experience - Excellent communication and interpersonal skills - Strong problem-solving abilities and analytical skills - Creativity in developing client solutions and strategies - Driven and resilient attitude towards achieving client satisfaction and business goals

Personality Traits: - Driven: Motivated to exceed client expectations and achieve targets - Resilient: Able to handle challenging situations and turn them into opportunities for growth

Soft Skills: - Analysis: Ability to interpret data and make informed decisions - Creativity: Ability to think outside the box and propose innovative solutions

Benefits: - Training & professional development opportunities - Life insurance coverage - Paid overtime for additional work hours

Working Environment: We foster transparency and open dialogue for effective communication at all levels of the organization, ensuring that everyone's voice is heard and valued.

Application Deadline: May 8, 2024

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, gender, religion, sexual orientation, or any other protected category.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.