Client Service Officer - Work from home

Job Description:

PharmEasy is seeking a motivated and adaptable Client Service Officer to join our team on a full-time basis. This position is work from home, based in Mumbai, Maharashtra, IN. As an Associate Level Client Service Officer, you will be responsible for delivering excellent customer service to our clients and ensuring their needs are met.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Provide accurate information about products, services, and policies to clients. 3. Process client orders, returns, and exchanges efficiently and accurately. 4. Address client complaints and resolve issues to ensure client satisfaction. 5. Follow up with clients to ensure their needs are met and maintain strong client relationships. 6. Collaborate with other team members to achieve team goals and objectives. 7. Maintain detailed records of client interactions and transactions. 8. Stay up-to-date on company products, services, and policies.

Requirements: 1. Minimum of 2 years of experience in a client service or customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong time management and organizational skills. 4. Ability to work independently and as part of a team. 5. Proficient in using Microsoft Office suite and customer service software. 6. Ability to adapt to changing circumstances and handle challenging situations. 7. Strong presentation skills.

Benefits: 1. Relocation allowance for eligible candidates. 2. Joining bonus upon successful completion of probation period. 3. Employee discounts on company products and services.

Working Environment: Join a high-energy workplace where your contributions will make a significant impact on our clients and the success of the company.

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.

Deadline to apply: 2024-05-31

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.