Client Service Officer - Work from home

Job Description:

PharmEasy is seeking a motivated and detail-oriented individual to join our team as a Client Service Officer, working from home in Kolkata, West Bengal, IN. As an Associate Level Client Service Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and professional manner.

Responsibilities: - Handle inbound and outbound calls and emails from clients, providing support and assistance as needed - Build and maintain strong relationships with clients, addressing any concerns or issues that may arise - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell or cross-sell products and services to existing clients - Assist with various administrative tasks as needed

Requirements: - Minimum of 2 years of experience in a customer service or client-facing role - Resourceful and adaptable, able to think on your feet and provide creative solutions to client issues - Strong communication and interpersonal skills - Strategic planning abilities, able to anticipate and address client needs proactively - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Paid sick leave - Travel opportunities - Paid Time Off (PTO)

Working Environment: At PharmEasy, we strive to create a diverse and inclusive work environment where all employees feel valued and respected. As a Client Service Officer, you will have the opportunity to contribute to our culture of belonging and help pave the way for diversity and inclusivity in the workplace.

Deadline to Apply: 2024-06-11

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to providing a work environment free from discrimination and harassment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.