Client Support Assistant - Work from home

Job Description:

We are looking for a Client Support Assistant to join our team at IBM India in Chennai, Tamil Nadu. This is a full-time, entry-level position with the opportunity to work remotely from home.

As a Client Support Assistant, your responsibilities will include providing excellent customer service to clients, answering inquiries via phone, email, and chat, resolving customer issues in a timely manner, and maintaining accurate records of client interactions. You will also be responsible for escalating complex issues to the appropriate team members and collaborating with colleagues to ensure a seamless client experience.

To succeed in this role, you should be passionate about providing exceptional customer support, have the ability to work independently, and possess strong decision-making and teamwork skills.

Requirements: - 1 year of experience in a customer service or client support role - Passionate and independent personality traits - Strong decision-making and teamwork skills - Excellent communication and interpersonal skills - Proven ability to multi-task and prioritize tasks effectively - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities to help you grow in your career - Parental leave to support work-life balance - Company equipment provided for remote work

Working Environment: At IBM India, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. You will have the opportunity to work with a diverse team of professionals and collaborate on innovative solutions for our clients.

Deadline to Apply: Please submit your application by May 31, 2024.

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create a positive and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.