Client Support Manager - Work from home

Job description:

NoBroker is seeking a dedicated and resourceful Client Support Manager to join our team in Chennai, Tamil Nadu. This is a full-time, work-from-home position at a mid-to-senior level, requiring a minimum of 7 years of experience in client support or a related field.

Responsibilities: - Develop and maintain strong relationships with clients, ensuring their needs are met and issues are addressed in a timely manner - Provide high-quality support to clients via phone, email, and chat channels - Collaborate with internal teams to resolve client issues and improve overall client experience - Analyze client feedback and data to identify trends and opportunities for improvement - Develop and implement client support strategies to meet company goals and objectives - Train and mentor junior client support team members - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client support or a similar role - Strong communication and interpersonal skills - Creativity and emotional intelligence to effectively engage with clients and solve problems - Ability to work independently and as part of a team in a remote work environment - Proficiency in Microsoft Office and CRM software - Excellent organizational and time management skills

Benefits: - Vision insurance - Company-provided equipment - Visa sponsorship for qualified candidates

Working environment: NoBroker fosters transparency and open dialogue for effective communication at all levels. We value teamwork, collaboration, and innovation, and are committed to providing a supportive and inclusive work environment for all employees.

Deadline to apply: June 27, 2024

Equal opportunity statement: NoBroker is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.