Client Support Officer

Job Description:

We are seeking a motivated Client Support Officer to join our team at Tata Steel in Kolkata, West Bengal. As a Client Support Officer, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Build and maintain strong relationships with clients to understand their needs and provide personalized support. 3. Collaborate with internal teams to ensure timely delivery of products and services to clients. 4. Identify opportunities to upsell or cross-sell products and services to existing clients. 5. Monitor client satisfaction and feedback to continuously improve our offerings and processes. 6. Provide accurate and timely reports on client interactions and feedback to management.

Requirements: 1. A minimum of 2 years of experience in a client support or customer service role. 2. Strong communication and interpersonal skills. 3. Resilient and resourceful, with the ability to effectively handle challenging situations. 4. Excellent teamwork and project management skills. 5. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Free accommodation - Relocation allowance - Life insurance

Working Environment: At Tata Steel, we provide a flexible work environment that adapts to change with speed and efficiency. We believe in fostering a culture of collaboration and innovation to drive success for both our clients and employees.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Tata Steel is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.