Client Support Representative

Maruti Suzuki India Limited is seeking a dedicated and adaptable Client Support Representative to join our team in Mumbai, Maharashtra. As an Entry Level position with no prior experience required, this role offers a great opportunity to kickstart your career in customer support within the automotive industry.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and online chat. 2. Address customer inquiries, concerns, and complaints in a timely and professional manner. 3. Assist customers in troubleshooting technical issues with their vehicles or services. 4. Collaborate with internal teams to ensure prompt resolution of customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Educate customers on company products, services, and promotions. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Strong interpersonal skills and emotional intelligence. 3. Excellent communication skills, both verbal and written. 4. Ability to work effectively in a team environment. 5. Proficiency in MS Office and customer support software. 6. Positive attitude and willingness to learn. 7. Basic knowledge of the automotive industry is a plus.

Personality traits: - Adaptable: Able to adjust to changing customer needs and company policies. - Dedicated: Committed to providing top-notch customer service at all times.

Soft skills: - Teamwork: Able to collaborate effectively with colleagues to achieve common goals. - Emotional intelligence: Capable of empathizing with customers and resolving issues with sensitivity.

Benefits: - Retirement plan - Vision insurance - Medical coverage

Working environment: At Maruti Suzuki India Limited, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive.

Equal opportunity statement: Maruti Suzuki India Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-22

If you meet the requirements and are passionate about providing excellent customer support, we encourage you to apply for the Client Support Representative position with Maruti Suzuki India Limited today. Join us in shaping the future of automotive customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.