Client Support Representative - Work from home

Job Description:

Zerodha, a leading financial technology company, is seeking a dedicated and motivated Client Support Representative to work from home in Mumbai, Maharashtra. As an Associate Level Client Support Representative, you will be responsible for providing exceptional customer service to clients, assisting with account inquiries, resolving issues, and promoting company products and services.

Responsibilities: 1. Responding to client inquiries via phone, email, and live chat in a timely and professional manner 2. Troubleshooting and resolving client issues with account setup, trading platforms, and general inquiries 3. Educating clients on the company's products and services, including trading options and investment strategies 4. Collaborating with other departments to escalate and resolve complex client issues 5. Maintaining accurate and detailed records of client interactions and resolutions 6. Participating in ongoing training and development to stay current on company policies and procedures

Requirements: - Minimum of 2 years of experience in a customer service or client support role - Excellent communication skills and the ability to multitask in a fast-paced environment - Strong adaptability and decision-making skills - Proficiency with Microsoft Office and CRM software - High school diploma or equivalent, with a preference for a bachelor's degree in finance or related field

Benefits: - Company-provided equipment for remote work - Relocation allowance for eligible employees - Disability insurance coverage - Competitive salary and opportunities for growth within the company

Working Environment: At Zerodha, we believe in fostering a creative and innovative work environment where employees are encouraged to think outside the box and contribute their unique ideas. Join a team that values diversity, collaboration, and personal development.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Zerodha is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.