Client Support Specialist - Work from home

Job Description:

Xiaomi India is seeking a Client Support Specialist to join our team and work from home in Kolkata, West Bengal. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role will require you to communicate effectively with clients, troubleshoot technical issues, and ensure customer satisfaction.

Responsibilities: - Respond to client inquiries via phone, email, or chat in a professional and timely manner. - Provide technical support to clients experiencing difficulties with our products or services. - Identify and escalate priority issues to the appropriate team members. - Document client interactions and resolutions in our CRM system. - Collaborate with other teams to improve customer experience and product offerings. - Meet or exceed customer service performance metrics, including response time and customer satisfaction scores. - Stay up to date on product knowledge and industry trends to better assist clients.

Requirements: - Energetic and passionate about providing excellent customer service. - Strong time management and adaptability skills. - High school diploma or equivalent. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Comfortable using CRM systems and other support tools. - Ability to work flexible hours, including evenings and weekends.

Benefits: - Paid overtime opportunities. - Paid sick leave. - Company transportation provided for work-related travel.

Working Environment: At Xiaomi India, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive working environment for all employees.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.