Contact Center Associate

Job Description:

InMobi is seeking a motivated and enthusiastic Contact Center Associate to join our team in Kolkata, West Bengal. As a Contact Center Associate, you will be responsible for providing excellent customer service and support to our clients through various communication channels. This position requires a candidate with at least 2 years of experience in customer service, who is driven, confident, and possesses strong problem-solving and people management skills.

Responsibilities: - Handle inbound and outbound calls, emails, and chat interactions with customers - Provide accurate and timely information to customers regarding products, services, and inquiries - Resolve customer complaints and issues in a professional and efficient manner - Collaborate with other team members to ensure a seamless customer experience - Maintain detailed records of customer interactions and transactions - Meet and exceed performance targets set by the company - Continuously learn and adapt to new technologies and processes to improve customer service

Requirements: - Minimum of 2 years of experience in customer service or contact center environment - Excellent communication skills, both verbal and written - Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy - Proficient in using CRM software and other communication tools - Ability to multitask and prioritize tasks in a fast-paced environment - Must be driven, confident, and able to work well under pressure - Experience in people management is a plus

Benefits: - Profit sharing opportunities - Company-provided equipment - Free food and snacks - Opportunities for career advancement and professional development

Working Environment: At InMobi, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We provide a supportive and collaborative work environment where employees can grow and thrive. Join us in our mission to revolutionize the digital advertising industry and make a difference in the world.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: InMobi is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We believe in creating a diverse and inclusive work environment where everyone can contribute their unique skills and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.