Contact Center Associate - Work from home

Job Description:

Tata Motors is seeking a Contact Center Associate to join our team on a full-time basis, working from home in Delhi, India. This entry-level position requires at least 1 year of experience and is ideal for individuals who are motivated, dedicated, and possess strong cooperation and teamwork skills.

Responsibilities: 1. Handle incoming calls, emails, and chat inquiries in a professional and timely manner. 2. Provide accurate information and assistance to customers regarding products, services, and inquiries. 3. Resolve customer complaints, issues, and escalations with a focus on understanding and empathy. 4. Document all customer interactions and maintain accurate records in the company's CRM system. 5. Collaborate with team members and other departments to ensure a seamless customer experience. 6. Meet or exceed performance metrics related to call quality, customer satisfaction, and response times.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service or contact center role. 3. Excellent communication skills, both verbal and written. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Strong problem-solving skills and attention to detail. 7. Availability to work flexible hours, including weekends and holidays. 8. Must have a home office setup with a reliable internet connection.

Benefits: 1. Paid Time Off (PTO) for vacations, sick leave, and holidays. 2. Visa sponsorship for eligible candidates. 3. Joining Bonus upon successful completion of training.

Working Environment: At Tata Motors, we prioritize understanding and empathy in all interactions with our customers. We strive to create a supportive and inclusive work environment where cooperation and teamwork are valued.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Tata Motors is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and strive to create a respectful and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.