Contact Center Specialist

Job Description:

Urban Company is seeking a Contact Center Specialist to join our dynamic team in Kolkata, West Bengal. As an entry-level position, this role is perfect for individuals looking to kickstart their career in customer service and communications. The Contact Center Specialist will be responsible for providing exceptional customer service through various channels such as phone, email, and chat. This position is crucial in maintaining customer satisfaction and retention, making it a vital role within our organization.

Responsibilities: 1. Handle inbound and outbound customer inquiries with professionalism and empathy. 2. Provide accurate information and guidance to customers regarding our services, promotions, and policies. 3. Assist customers in resolving any issues or complaints they may have, ensuring a positive resolution. 4. Document customer interactions and maintain accurate records in the CRM system. 5. Collaborate with other team members to ensure a seamless customer experience across all touchpoints. 6. Meet and exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements: 1. Strong communication skills, both verbal and written. 2. Ability to multitask and effectively prioritize workload. 3. Resilient and able to handle challenging customer interactions with grace. 4. Hardworking and motivated to succeed in a fast-paced environment. 5. Project management skills to effectively handle multiple tasks simultaneously. 6. Team player with a positive attitude and willingness to collaborate. 7. No previous experience required - we provide comprehensive training for all new hires.

Benefits: 1. Joining Bonus for new employees. 2. Employee discounts on Urban Company services. 3. Medical coverage for all full-time employees.

Working Environment: At Urban Company, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and supportive work environment for all employees.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Urban Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.