Customer Service Agent

As a Customer Service Agent in our team, you will play a crucial role in making our customers happy and satisfied. As a company, we are growing our services all over the world and also increase activities on multiple channels. That also leads to an increase of customer requests. Of course, our goal is to reply prompt, confident, and positive. Hence, our Customer Service really makes a difference how people see JobLeads.

We're looking for a candidate who is deeply enthusiastic about his/her role and responsibility and ideally also passionate for our products and our customers. Sounds like you? Then we want you on our team.

Your Course - and what we expect from you:

Respond promptly and professionally to customer inquiries via email. Provide accurate information and assistance to address customer concerns or issues.

Troubleshooting assistance and escalate technical issues to the appropriate department when necessary.

Collaborate with team members to share knowledge and best practices.

Engage in ongoing training to enhance skills and knowledge.

Maintain a comprehensive understanding of the company´s products and services.

Your Equipment:

You are fluent in English (working language). Other languages skills like Spanish, Italian, French or German are a big plus.

You have a solution-oriented mindset.

Customer service experience is not mandatory; motivation is key.

You have technical knowledge and the ability to comprehend and adapt to new processes and tools.

You thrive in teamwork

What you can expect on board:

An international and diverse team of currently 70+talented and passionate people.

A fair hourly salary rate

An amazing team spirit and the drive to improve our product every single day.

Salary package tailored to match your experience and responsibilities.

Flexible working hours and absolutely no bureaucracy.

Fully remote - Work from anywhere you like.

Challenging tasks, fruitful interactions with your colleagues, as well as plenty of opportunities to bring in your own ideas.

Virtual team lunches, regular team events and, most importantly, our annual JobLeads Sailing Week in the Mediterranean.

If you are a passionate and creative individual with a strong understanding of social media and a desire to help shape the online presence of JobLeads, please send us your application. We are looking forward to meet you!