Customer Service Assistant

Job Description:

Quikr is seeking a dynamic and customer-oriented Customer Service Assistant to join our team in Chennai, Tamil Nadu. As a Customer Service Assistant, you will play a crucial role in ensuring customer satisfaction and loyalty through exceptional service delivery. This entry-level role is ideal for individuals with at least 1 year of experience in the customer service industry.

Responsibilities: - Providing excellent customer service via phone, email, and chat - Resolving customer complaints and inquiries in a timely and efficient manner - Processing orders, returns, and exchanges - Maintaining accurate customer records and documentation - Collaborating with cross-functional teams to address customer needs - Monitoring customer feedback and escalating issues as needed - Identifying opportunities to improve customer experience and service efficiency - Adhering to company policies and procedures at all times

Requirements: - Proven experience in a customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and in a team environment - Resilient and adaptable to changing circumstances - Demonstrated leadership potential - Bachelor's degree or equivalent work experience

Additional traits: - Ability to multitask and prioritize tasks effectively - Proficiency in MS Office and customer service software - Willingness to work flexible hours, including weekends and holidays

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and development - Paid sick leave for eligible employees - Competitive salary and benefits package

Working Environment: At Quikr, we are dedicated to understanding and exceeding customer expectations. Our team is committed to creating a positive and inclusive workplace where everyone can thrive and grow. We value diversity and believe in equal opportunities for all employees.

Equal Opportunity Statement: Quikr is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.