Customer Service Assistant

Job Description:

We are looking for a dynamic and energetic Customer Service Assistant to join our team at Zoho Corporation in Bangalore, Karnataka, IN. As an Entry Level position, this role is perfect for someone with 1 year of experience and a passion for customer service. The ideal candidate will be independent, creative, and have strong project management skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Collaborate with other team members to ensure excellent customer service delivery. 4. Maintain accurate records of customer interactions and transactions. 5. Assist in creating and updating customer service procedures and policies. 6. Work closely with other departments to improve overall customer satisfaction. 7. Handle customer complaints and provide appropriate solutions.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 1 year of experience in customer service. 3. Excellent communication skills and a customer-centric approach. 4. Strong organizational and multitasking abilities. 5. Ability to work independently and as part of a team. 6. Creativity and problem-solving skills. 7. Proficiency in project management tools.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Free food provided during working hours. 3. Company equipment provided for work purposes.

Working Environment: At Zoho Corporation, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where every employee is valued and respected.

Deadline to apply: 2024-05-31

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.