Customer Service Associate

Job Description:

Dream11 is seeking a dynamic and energetic Customer Service Associate to join our team in Bangalore, Karnataka. As a Customer Service Associate, you will be responsible for providing excellent customer service to our users, resolving issues, answering queries, and ensuring customer satisfaction. You will be the first point of contact for our customers and will play a key role in building positive relationships with our user base.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and understanding - Provide accurate information about our products and services to customers - Maintain a high level of customer service satisfaction - Collaborate with other departments to resolve customer issues effectively - Identify and escalate priority issues to the appropriate team members - Document customer interactions and feedback for analysis and improvement - Stay up-to-date on product knowledge and company policies

Requirements: - 2 years of customer service experience - Energetic and independent personality traits - Strong communication and problem-solving skills - Excellent cooperation and adaptability - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail and organizational skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free accommodation provided - Paid sick leave - Travel opportunities for training and development - Opportunities for career growth and advancement within the company

Working Environment: At Dream11, we value curiosity and foster a culture of questioning to fuel innovation and growth. We encourage our employees to think creatively, challenge the status quo, and strive for excellence in all that they do.

Deadline to Apply: Interested candidates can apply for the Customer Service Associate position at Dream11 until May 22, 2024.

Equal Opportunity Statement: Dream11 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other protected class. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.