Customer Service Manager

Job Description:

Pine Labs is seeking a Customer Service Manager to lead our dynamic and passionate team in Delhi, IN. As a mid-to-senior level position, we are looking for someone with at least 7 years of experience in customer service management. The ideal candidate will be independent and energetic, with strong problem-solving and research skills.

Responsibilities: 1. Oversee a team of customer service representatives, providing guidance and support to ensure excellent customer service. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Monitor and analyze customer feedback to identify areas for improvement and implement solutions. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Handle escalated customer complaints and issues in a timely and professional manner. 6. Develop and implement training programs for customer service representatives. 7. Stay current on industry trends and best practices in customer service management.

Requirements: 1. 7+ years of experience in customer service management. 2. Proven track record of improving customer satisfaction and retention rates. 3. Strong leadership and communication skills. 4. Ability to work independently and thrive in a fast-paced environment. 5. Bachelor's degree in Business Administration or related field (preferred). 6. Proficiency in CRM software and Microsoft Office suite.

Benefits: - Paid sick leave - Gym membership - Paid overtime

Working Environment: At Pine Labs, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Pine Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-01

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and become a part of the Pine Labs team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.