Customer Service Officer

Job Description:

Myntra is seeking a dynamic and experienced Customer Service Officer to join our team in Mumbai, Maharashtra. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our valued clients. You will work closely with various departments within the company to ensure that customer inquiries and concerns are addressed in a timely and efficient manner.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Assisting customers with product information, order status updates, and issue resolution - Providing personalized service to customers to ensure a positive experience - Collaborating with internal teams to resolve complex customer issues - Processing returns, exchanges, and refunds as needed - Maintaining accurate customer records and documentation - Identifying opportunities for process improvement and customer satisfaction enhancement

Requirements: - 4 years of experience in a customer service role - Excellent communication and presentation skills - Resilient and driven personality traits - Ability to work effectively in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency in MS Office and customer service software - Bachelor's degree in a relevant field is a plus

Benefits: - Parental leave - Profit sharing - Free accommodation

Working Environment: Joining Myntra means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work alongside talented professionals who are passionate about delivering exceptional customer service and driving positive outcomes for our clients.

Equal Opportunity Statement: Myntra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-05-13

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply by the deadline. We look forward to reviewing your application and getting to know more about you. Thank you for considering Myntra as your next career opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.