Customer Service Officer

Job Description:

Hindustan Unilever Limited is seeking a dedicated and resilient Customer Service Officer to join our team in Chennai, Tamil Nadu. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in person 2. Provide accurate information about products, services, and policies 3. Resolve customer complaints in a positive and efficient manner 4. Process orders, returns, and exchanges accurately 5. Maintain customer records and ensure they are up to date 6. Collaborate with other departments to ensure customer satisfaction 7. Identify and escalate priority issues to the appropriate team members

Requirements: 1. Minimum of 3 years of experience in a customer service role 2. Strong communication and interpersonal skills 3. Ability to work under pressure and handle difficult situations with patience 4. Proficiency in Microsoft Office and customer service software 5. Ability to multitask and prioritize tasks effectively 6. High level of cooperation and emotional intelligence 7. Bachelor's degree in Business Administration or related field preferred

Personality traits: - Dedicated - Resilient

Soft skills: - Cooperation - Emotional intelligence

Benefits: - Free food - Dental insurance - Company transportation

Working environment: Our working environment is dedicated to understanding and exceeding customer expectations. We strive to create a positive and collaborative atmosphere where every team member can thrive and grow.

Equal Opportunity Statement: Hindustan Unilever Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-06-27

Join our team and be a part of a dynamic and innovative company that values customer service excellence! Apply now to become our next Customer Service Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.