Customer Service Representative

Cipla, a leading pharmaceutical company in Bangalore, Karnataka, IN, is seeking a dynamic and experienced Customer Service Representative to join our team. As a full-time Associate Level position, we require a minimum of 4 years of relevant experience in customer service.

Responsibilities: 1. Handle customer inquiries and complaints via phone, email, or in person with professionalism and efficiency. 2. Provide accurate information about our products and services to customers. 3. Process orders, returns, and exchanges in a timely manner. 4. Resolve customer issues and concerns in a satisfactory manner, following company policies and procedures. 5. Collaborate with other departments to ensure seamless customer experience. 6. Maintain customer records and update databases as needed. 7. Meet and exceed customer satisfaction goals set by the company. 8. Participate in training and development programs to improve customer service skills.

Requirements: 1. Hardworking and confident personality traits. 2. Strong negotiation and creativity skills. 3. Excellent communication and interpersonal abilities. 4. Proven track record of delivering exceptional customer service. 5. Ability to work under pressure and handle difficult customers. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Paid Time Off (PTO) and Paid sick leave. 2. Relocation allowance for eligible candidates. 3. Opportunities for career growth and advancement within the company.

Working Environment: At Cipla, we pride ourselves on paving the way for diversity and inclusivity, creating a culture of belonging where every employee is valued and respected. We promote a collaborative and supportive work environment that encourages employee growth and development.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Cipla is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. We encourage applicants from all backgrounds to apply, as we believe in the importance of diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.