Remote Customer Service Representative

Job Description: We are seeking a Remote Customer Service Representative to join our team at Meesho. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients remotely. You will handle a variety of customer inquiries, resolve issues, and ensure customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Resolve customer complaints and issues efficiently and effectively - Provide product information and assistance to customers - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to achieve customer service goals - Stay updated on product knowledge and company policies - Continuously strive to improve the customer experience

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Energetic and resourceful personality - Strong strategic planning skills - Ability to work well in a team environment - No prior experience required, as training will be provided - Must have a reliable internet connection and a quiet workspace for remote work

Benefits: - Paid overtime for extra hours worked - Remote work flexibility - Travel and spending expenses covered - Opportunity to grow and advance within the company - Cultivate a sense of ownership and responsibility at every level of the organization

Equal Opportunity Statement: Meesho is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 8, 2024

If you are energetic, resourceful, and passionate about providing exceptional customer service, we encourage you to apply for the Remote Customer Service Representative position at Meesho. Join our team and help us create a positive and successful customer experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.